This privacy policy sets out how “Waterwalkerz Ltd” uses and protects any information that you give “Waterwalkerz Ltd” when you use this website.

“Waterwalkerz Ltd” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Waterwalkerz Ltd” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [28/09/2007].

What we collect

We may collect the following information:

· name and job title

· contact information including email address

· demographic information such as postcode, preferences and interests

· other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

· Internal record keeping.

· We may use the information to improve our products and services.

· We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

· We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for a box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@waterwalkerz.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@waterwalkerz.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Delivery Policy

Expect up to 28 days for delivery unless we have told you or promised otherwise. Delivery could be next day depending on your order and stock availability. Please contact us if you want to know the expected delivery time for your order. It may be longer if there are manufacture or postal delays. All orders are final and we cannot cancel and order after it has been processed.

Returns Policy

If you are having any problems, please contact us so we can arrange the best solution for you. More than likely we can resolve any problems without the need for you to return the goods. We will not offer refunds on goods and will only consider a replacement product if your product has a manufacturing defect.

Full terms

Terms/Conditions and Warranty in Basic Terms

Manufacturing defects/splitting etc

The Material and any manufacturing defects of the ball are covered by the 12 month warranty.

Simply send the ball back and we will repair anything that needs repairing.

Option 2

If it is difficult, time consuming or costly for you to send the ball back to us, you can take it to any local company with a heat/high frequency welder to repair (most sail, sign, canvas makers will have such equipment). We can help you locate them if you need us to. It should take only a few minutes to do such repairs and should not cost much (just for their time).

Punctures

If you get a puncture it is easy to repair by yourself with the patches and glue that we supply. We could repair a hole if you send us the ball but it would not be worth it, it would be much quicker, cheaper and easier to do it by yourself. Contact us if you need any help.

The Warranty does not cover the zip (See below for explanation).

The Zips that we use are some of the best quality zips in the world. www.tizip.com

They are designed to last around 5000 cycles which would equate to over £17500 profit or equivalent use (based on charging £3.50 per go).

If they last 4000 cycles = £14000 /3000 cycles = £10,500 /2000 cycles = £7000 /1000 cycles = £3500

Zips Life

The zips are very durable, easy to maintain and operate however you should always take care, make sure they stay clean, well lubricated, you never force them or be rough with them. We cannot offer to replace and repair zips for free as the life of the zips will generally be dependent on the way you look after and operate them. Even if the zips come apart most of the time they will be fine and will not need replacing and can just be cleaned straightened and re-fastened by yourself.

Option 1 If a zip does actually break and the problem cannot be rectified by yourself, you can send the ball back to us in Bristol and we will fit a new zip for you at a charge of £30 for the materials and £30 for labor. If it does not need replacing we can just fix it and send it back to you.

Option 2 To save time, effort and money on delivery, postage and packaging we can send you a new zip encased in material ready to be welded to the ball for £30 and you can take it to any local company with a high frequency welder or PVC welder. They should be able to do it for you in under an hour for about £30.

Blowers: We are unable to offer a warranty on the blowers. I

If you want a blower with a warranty you can get one from www.gibbonsfans.com (various models available)

You will be responsible for all postage/delivery charges. So using a local company will usually be the best option.

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Waterwalkerz Warranty: 12 Month Limited Warranty

COVERAGE Waterwalkerz Ltd makes the following warranties to the original consumer purchaser of Waterwalkerz balls.

We warrant the seams and material of the balls for a period of 12 months from the date of delivery against separation or any other defects in workmanship and material. If, within the warranty periods set forth above, your new Waterwalkerz ball is proved to Waterwalkerz Ltd satisfaction to be defective, it will be repaired without charges for parts or labor, or replaced, at Waterwalkerz Ltd option.

Other Limitations or Exclusions

This warranty coverage is extended only to the original purchaser, and this warranty may not be transferred or assigned.

1. This warranty shall not apply to Waterwalkerz balls subjected to negligence, accident, improper operation, improper maintenance or storage, or other than normal use or application, as described in the Waterwalkerz Operations instructions and video or to damage by circumstances beyond Waterwalkerz control.

2. This warranty does not cover damage to the ball because of puncture, tearing, ripping, abrasion, ordinary wear and tear, abuse, negligence or modification.

3. Waterwalkerz balls are not to be stored in direct sunlight or under a heat absorbing cover.

4. Waterwalkerz LIMIT ALL IMPLIED WARRANTIES TO ONE (1) YEAR FROM THE DATE THAT THE BALL WAS DELIVERED TO THE END USER. WATERWALKERZ SHALL NOT IN ANY EVENT BE LIABLE FOR DEATH, INJURIES TO PERSONS OR PROPERTY OR FOR INCIDENTAL, CONTINGENT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF OUR BALLS.

Warranty Claims Procedure

All warranty claims must be made within 30 days after discovery of a defect. Photographs illustrating damage, if any, should accompany the claim. An authorized representative may make an inspection, within a reasonable time, after receipt of the claim or ask that the balls are sent to Waterwalkerz Ltd for inspection. When a warranty claim is valid Waterwalkerz will repair, have repaired, or at its option, replace the ball free of charge. Freight and transportation charges, where applicable, incurred in shipping a ball to be repaired or replaced are to be paid by consumer purchaser.

Other Important Information

1. Waterwalkerz Ltd reserve the right to make changes in the design and material of its balls without incurring any obligations to incorporate such changes in units already complete or in the hands of dealers, consumers, operators etc.

2. The entire obligation of Waterwalkerz regarding the sale of Waterwalkerz balls is stated within this written warranty. Waterwalkerz does not authorise its' dealers or any other person to assume for it any other liability in connection with the sale of Waterwalkerz balls.

3. The warranties herein before set forth are made to you by Waterwalkerz. Please contact Waterwalkerz at: www.waterwalkerz.com 26 Bridgeleap Road, Downend, Bristol, BS16 6TW, UK 07925 100136, info@waterwalkerz.com.

4. If you are not 100% satisfied with your product, we want to know about it. We strive to make all our customers happy! Defects –Our products carry a one-year warranty. Warranties on defective products will be honored by us directly. Defective products will be replaced with like products in good condition as soon as possible after receipt and inspection. Contact us at info@waterwalkerz.com. Include your name and address, details of your product, purchase date, invoice number and the problem. We will not refund items damaged as a result of misuse, abuse or neglect.

While we want you to have the most fun on water with our Waterwalkerz, please bear in mind basic safety considerations:

· Use of these products involves inherent risk of personal injury.

Persons using these products assume all risk of injury. Use common sense. Do not allow horseplay.

· Always secure these products from unauthorized or unsupervised use. Removing products from the water and deflating them is

the best way to avoid unsupervised or unauthorized use. Always check your equipment for problems before use.

· Children should be under adult supervision at all times.

The operators of any Waterwalkerz activities are responsible for ensuring that adequate safety barriers and notices are fitted around equipment if required. All equipment must be used in accordance with the HSE Guidance Note PM76/ Entertainment Sheet No 7, all operating instructions issued by Waterwalkerz Ltd and in a suitable safe environment. Any equipment for use on licensed premises shall be operated in a fenced off, glass free area. Notices indicating that the area is a GLASS FREE ZONE will also be required.

DISCLAIMER Please note that ALL persons using this equipment do so at their own risk. The person/s or organization using the Waterwalkerz will be responsible / liable for any damage or injury occurring from or as a result of misuse, neglect or reckless use. The guidelines above are for the safety of all people using this equipment, and it is the sole responsibility of the operator to ensure they are fully adhered to at all times. Waterwalkerz Ltd cannot accept any responsibility for any injuries or deaths sustained by anyone using the Waterwalkerz balls.