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Repairs

Problem and Solution:
1. Having Problems?

Make sure you and all operators have seen the instructional videos.  This will avoid most problems.

Problem and Solution:
2. Don't know why having problems? Send a video of your operation

If you are getting damages, we want to help you avoid it and simply by taking a short video of your operation we think that we can do just this.  There are many simple ways to protect the products better and to run a safer and more successful operation.

Problem and Solution:
3. Test the quality with us

If anyone is in any doubt that our products are not the best in the world and are not strong enough or well enough made we invite them to our workshop to test the products together.  We have products from other manufacturers here too.

Problem and Solution:
4. Test a repair with us

If we have repaired something, and you get it back and are not happy with it (e.g. the weld did not hold etc).  Then send the goods back, we will re-repair the problem and then you can come and check/test it with us and only leave when you are happy that the weld/other repair is strong enough.  However there is no point bringing products down and expecting them to be fixed while you wait as repairs should not be rushed, we may run out of time meaning that you will not be able to test them and if it’s glued straps etc there will not be time to let the glue set etc.  So you must send the goods, then come down to test them when we have repaired them.

Problem and Solution:
5. Puncture

Simply apply some ‘Tear-aid’ which works just like sellotape and is used to repair lifeboats etc.  Apply to a dry and clean surface.

Problem and Solution:
6. Waterwalkerz Zip splits on the water

The zip can only split open on water if a gap was left somewhere along the zip.  Make sure it is closed and checked properly before put on the water

Problem and Solution:
7. There is a gap in the zip

If there is a gap at the start or end then all you need to do is split the zip open and close it again.  The zip will have got in this state if it was pulled too hard/at an angle or when too stiff.

 

Problem and Solution:
8. Zip has deteriorated / Is coming away from the ball

This happens due to hydrolysis, independent tests have proven that if zips are not given a chance to dry out and they are stored dirty and wet bacteria will eat away at the zip (This has been tested and verified by  the people at www.tizip.com).

This can be avoided by cleaning and drying zips after use and storing them properly
You will need a new zip £150+VAT (Free UK Mainland Courier, additional charge for Irelend/Islands/Highlands) A ball can only have one zip replacement as there is no space to weld a 3rd zip, after that you will need a new ball

If you want us to do the repair, you must send the goods to… Waterwalkerz Workshop, Dynamic Storage, Stover Rd, Yate, Bristol, BS37 5JN You can send a ball to us via www.interparcel.com for only £6.50+VAT Make sure the products are clean and dry with your return contact details and explanation of what/where the problems are.

Problem and Solution:
9. Zip end has torn

This will have happened through pulling the zip too hard, rather than gently and smoothly.

If this is not possible, you will need a new zip £150+VAT (Free UK Mainland Courier, additional charge for Irelend/Islands/Highlands) .  A ball can only have one zip replacement as there is no space to weld a 3rd zip, after that you will need a new ball.

If you want us to do the repair, you must send the goods to… Waterwalkerz Workshop, Dynamic Storage, Stover Rd, Yate, Bristol, BS37 5JN You can send a ball to us via www.interparcel.com for only £6.50+VAT Make sure the products are clean and dry with your return contact details and explanation of what/where the problems are.

Problem and Solution:
10. Bodyzorb tiny hole on corner

If you have tiny pin-prick holes on the corners of your Bodyzorb this is a very easy fix and is simply due to over inflation where the inside material has pierced through. A tiny 1cm piece of tear-aid will easily seal it and will be as good as new (certainly no need for a re-weld or anything like that).

You just need a tiny patch of tear-aid
You just need a tiny patch of tear-aid
Problem and Solution:
11. Bodyzorb Handle Broken

These can be temporarily glued or tear-aided back on and will last as long as you tell people to only use them for support rather than pulling themselves up with each time.  New ones can be welded on.

If you want us to do the repair, you must send the goods to… Waterwalkerz Workshop, Dynamic Storage, Stover Rd, Yate, Bristol, BS37 5JN You can send a ball to us via www.interparcel.com for only £6.50+VAT Make sure the products are clean and dry with your return contact details and explanation of what/where the problems are.

£45+VAT per hour on all repairs plus courier charges

Problem and Solution:
12. Bodyzorb Harness Come Off

The harness can be glued back on by yourself quite easily.  We can send you the glue and a spare harness if you need.  Turn the Bodyzorb inside out, clean the area and harness with turps, wipe with tissue, apply an even layer of glue to both surfaces, wait 3-4 minutes until the glue is no longer wet but is ‘tacky’.  Put both surfaces together and, rub-out any air holes, leave to set for 48 hours.

If you do the repair yourself:
Glue for £10+VAT, Harness section £10+VAT each (each Bodyzorb has 4 ‘harness sections’).

If we do the repair £45+VAT per hour on all repairs plus courier charges

If you want us to do the repair, you must send the goods to…
Waterwalkerz Workshop, Dynamic Storage, Stover Rd, Yate, Bristol, BS37 5JN
You can send a ball to us via www.interparcel.com for only £6.50+VAT
Make sure the products are clean and dry with your return contact details and explanation of what/where the problems are.

Glueing a Harness Cost: £10+VAT per glued section + £10 Postage per Bodyzorb

Problem and Solution:
13. Bodyzorb Split (Small/Medium/Large)

Splits like this will occur if Bodyzorbs are overinflated and do not have a chance to allow the air to move around on impacts.  If you have a split (rather than a tiny ‘pinprick hole’) you will probably be able to fix it either permanently or at least temporarily with tear-aid by yourself very easily and quickly.  Even if it isn’t a permanent fix, it should still last until you have time to get it welded (with a high-frequency welder).  We can do this or you can find a local company to do it for you (saving you time and effort posting the goods to us and waiting for them to be returned).  Any sail-maker or company that deals with tarpaulin or canvas should know of a local high-frequency welder.  Even if it’s a huge split we should still be able to weld it.

If you want us to do the repair, you must send the goods to… Waterwalkerz Workshop, Dynamic Storage, Stover Rd, Yate, Bristol, BS37 5JN You can send a ball to us via www.interparcel.com for only £6.50+VAT Make sure the products are clean and dry with your return contact details and explanation of what/where the problems are.

£45+VAT per hour on all repairs plus courier charges

 

Problem and Solution:
14. Boat Parts

1 = £35+VAT
3L = £35+VAT
3R = £35+VAT
4 = £25+VAT
5 = £15+VAT
6  = £5 +VAT

Including Free UK Delivery

 

Problem and Solution:
15. Beyond Repair Products

If you send us something that we cannot repair and deem beyond repair, we can dispose of it for free for you.  If you want it sent back to you, we will need to charge you for the courier plus £10+VAT per item for Checking, Re-packing, Arranging Courier, Admin.