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| 'Waterwalkerz Ball' Genuine world renowned product Super strength welding and Unique A1CTPU Material Quality | Durable | Profitable
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UK Tel: 08452 930 962
Or: 0117 230 1045
USA Tel: 813-4186-082
Email: info@waterwalkerz.com
info@bodyzorbing.com
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Puncture If you have a puncture you should get some tear-aid tape. Simply clean the surface and apply like Sellotape www.tear-aid.co.uk or www.tear-aid.com Handles If your handles or anchor points have come off you can either glue them back on or get them welded back on (They should never be pulled on hard, see instructions. So when you have them repaired you should remind your staff to not put so much pressure on them and re-watch the instructional video and re-read the instructions. See repair company below. Velcro If your velcro has lost it's stickiness you can either cut it off (don't have velcro on the ball anymore) or replace the velcro - (simply glue/stitch it on) Zip Splitting If you have a problem with a zip splitting open please watch the end of the instructional video as it shows why this is happening and how to resolve the problem Zip Not Closing If your zip is simply not closing/keeps on splitting open, then it will not need replacing, you simply need to watch the video and put the zip back together Zip Broken (Physical and Visable Damage) If your zip has broken in some other way (has gashes in it/has ripped/come away from the ball) then it can be replaced. The only way this kind of problem can happen is either forcing the zip/using when not adequately lubricated. A zip can also be weakened if stored damp for prolonged periods of time without cleaning and drying the zip. Repair Send to: FAO Repair Balls Dynamic Storage Stover Rd Yate Bristol BS37 5JN New Zip Welded in: £105+VAT New Anchor or Handle £11+VAT Small Patch £15+VAT Large Patch £25+VAT Pack-up and Carriage 1 or 2 Balls = £20, 3 or 4 Balls = £30 You can send a ball to them via www.interparcel.com for only £6.50+VAT Or via TNT/DHL/Post Office etc (Do not wrap too tightly use a box about 58x45x39cm or larger) Do not send wet balls (They will have to dry them out which will slow things down) Do you have any risk assessments or instructions? Yes, you can download the Waterwalkerz Instructions, Safety and Risk Assessment PDF here. 
 
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If you follow the instructions you will avoid all of these problems. Please see instructions here Bodyzorb Repairs and Damages Warning Bodyzorbs are a fantastic product, incredibly popular and profitable, however due to the nature of the product and how they will be used, they may require regular maintenance and repairs. A puncture is usually very easily repaired with a bit of tear-aid (as per the instructional video). Splits may occur and can usually be repaired with either 'tear-aid' or 'sticks-like' or both (request repair video). If the problem cannot be repaired by yourself, then you should contact us so that we can help. You can send your Bodyzorb/s to the following address (make sure you clearly identify what and where the problems are with a note and arrow with a marker pen on the Bodyzorb). Also make sure that you include your contact details and return address. Repair Balls Dynamic Storage Stover Rd Yate Bristol BS37 5JN We will usually re-weld the problem area or apply tear-aid. We will test the Bodyzorb and send it back to you. If it comes back to you and you are not happy with the repair then you should arrange to visit us so that we can repair it again and test it with you present. Although most repairs should be quite quick we cannot guarantee an immediate availability for a repair. We will try our best to repair with a few days to a week. We cannot be held responsible for an event that you may have booked and may miss because of out of action Bodyzorbz. We cannot lend or give you any replacement Bodyzorbs to cover your events. You should have spare Bodyzorbs for your events to allow for out of action Bodyzorbs and you should be able to do temporary repairs yourself. If a Bodyzorb gets a split we cannot immediately assume that it is a manufacturing fault as over inflation and or improper, extreme or excessive use may also be the cause. Whatever the problem we will do our best to help. What about Safety/Risk Assessments etc? You can download the BodyZorbz Instructions, Safety and Risk Assessment PDF here.
  
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